Category Archives: Bugs

Live Chat Sound Notifications Fixed

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Sound notifications are perhaps one of the most important features when it comes to responding to customer inquiries via online chat

If you can’t hear the cht notifications, then the software is essentially a virtual paperweight

We like to compare this to cell phone rings and vibrate modes

If cell

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console that prevented audio incoming chat notifications in supported browsers from working poperly

Now that this is fixed, you don’t need to worry that you’ll miss something important, just because you turned to listen to your coworker talk about her new

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We’re still working on these issues as they haven’t been fixed in all of the browsers

I’ve confirmed that there is sound in the following browsers:

  • Internet Explorer 8
  • Firefox 3

    6

Answering online chat customer inquiries is important to us, and we know it’s important to you too

If you experience any issues whatsoever with chat audio notifications in your browser, please This entry was posted in Audio Notifications, Bugs, Customer Satisfaction, Live Chat, Web Chat Software on by .