Live chat software significance in current era
Online businesses are just not left being an “Online-24 X 7” businesses only. In current business propositions, your competency solely lies in ethically enticing customers to subscribe to your services or products. To attract your audience and entice them to “do” something on your website, you should have a proactive system that provides them support. Having a Live chat software on your website gives your business that extra edge which let’s you outperform your competitors. According to statistical representations on Eco consultancy, in the US 79% of online shoppers preferred Live chat software support over other forms of support because they were answered immediately on their queries.
Availability of a Live chat software system on your website gives your customer that additional moment of decision making that could work wonders for your online trade. Live chat software is unquestionably effective for any online business, but how to make most out of your live chat software?
Here are some tips to make the most of live chat on your website:
Strictly spread word about your business hours
It’s a fact that most of online businesses follow 24 * 7 * 365 work & support routine due to their global reach and varied audience base, spread across the globe. But, some businesses fail to be available round the clock due to time zones and other overheads. Customer’s who are aligned towards 24 hrs online shopping might not know that your business hours are limited to 16 hrs a day. If you are not following 24 * 7 sale or customer support structure, you have to make it crystal clear to be seen on your website as well as your live chat software window text.
Reason behind this is simple, your customers do not want to be in dilemma on your work schedule. They do not want to witness a live chat software window open on their laptops with a green check mark but unable to receive any replies due to unavailability of an agent. Keep this front of your business simple and straight.
Your team should comprise of insightful visions
Live chat software integration is just about a few clicks away but accommodating chat representatives who are resourceful and fast learners are not as easy as it seems. You have to make sure that your live chat software support team should be completely equipped with your business and product details, keep a complete FAQ of possible issues, price lists,product return policies and moreover adequate in immediate and neutral acknowledgements.
Your support reps should be able to provide 100% accurate information and that too instant. None of your leads would want to wait for an answer for 5 minutes of a simple question like “What are your discount benefits on purchasing 3 sets?”.
Avoid following “only”scripted replies
Your leads don’t know your chat agents are to be stuffed with live chat software windows. They expect to be replied back with certain amount of empathy. Your live chat software agents must be in a practice of replying customers with little personalization. Mentioning “Did you have to wait long before connecting to me?” or “Your initials are beautiful.” would not take a lot of your agents time but surely let the customer feel valuable. Chat agents should not need to be completely mechanical while talking to customer. Of Course, agents should not bypass grammatical notions but should not need to be completely scripted as well. This adds more value to a communication between your customer and agent and directly impacts your business.
Social Connections are important
Today’s business era is hugely pillared on social networks. Any online business now almost necessarily needs to have a page on Facebook twitter in order to expand their customer base. These indirect social connections hugely helps in evolving a business. Asking your customers to visit your business’s Facebook page to “comment” or “like” isn’t a bad custom till the time its not being overdone by your reps. At the end of the chat, when your rep feels that the customer is being provided with all the information and is somewhat persuaded they can be asked to visit your Facebook or twitter page for comments and if they feel inclined towards your service they could like or follow your business pages. This will help populating your business to your customer’s social circle on a big extent.
Your visibility adds more humanization to your chat
It’s a fact that every technological advancement has it’s own pros and cons. Unlike any other technology trigger, Live chat software integration’s are also being used to add unnecessary value to a dead or bogus business web page. A customer might not judge your active physical presence till the time they don’t get requisite signals. Adding your profile picture or company logo to your live chat software window gives your leads confidence and trust on your presence. Customers would like to know if you are an affixed“Bot” or a real human. This action is surely going to help your reps involve their customers completely.
Conversion support is competent enough on all the business fronts associated with leads and customer handling. With conversion support live chat software integration in your website, a large portion of your lead generation efforts will be reduced to a satisfactory level. With effective features in its design and solid back end connections, Conversion support will let you accomplish your business and customer specific targets with ease.Conversion Support has a very easy to use design with no complicated navigation channels at all. Everything is centralized and available on the same page itself.
A. Installation – Click on the installation option in order to check the code that is available for your acquirement. Just copy and paste the code in your website’s HTML source and you are done!
B. Chat Appearance – In chat appearance you will have more than easy options of chat window customization. You could create an “in page chat or a pop-up chat” under “Chat Window type”. You also have an option to create a new chat window for a different website if you have one. Chat icons are also could be chosen from the subsequent option you could either choose an icon from the library or could customize an existing icon. Conversion support completely understands the importance of user discretion when it comes to choosing what you want. You could upload your company’s logo or a picture, you can edit the chat agent, visitor and the reply sources as well. Chat appearance let’s you centrally manage your “Customization” with ease.
C. Manage Users – Under manage users, You could have a look at all your live chat software agents at once, You can add new members, You can make them active or inactive in just a mouse click. All of this can be done under one hood!
D. Overflow – No doubt, your website will be evolved with time. You will have more customers visiting your website day in and day out. To handle those precious numbers you can use our overflow feature if your existing agents are stuffed with other customers. We could certainly accommodate skillful agents and too with within minutes. It can be disabled any moment in just one single click!
E. Agents Online – Will give you a clean composition of your currently logged in and available agents.
F. Lead Capture- Leads count is what most online businesses breath on. Conversion support offers you exactly what you would like to be seen in real time. Your business hours or your agents might not be available during a specific time frame. You would not like to miss your visited leads for sure. Under offline behavior you could either use a hide chat icon at the time frame of your unavailability or could use an offline form in order to collect your customer’s responses.
Its a proven practice to ask users beforehand for what exactly they require before let them dive into the live chat software window with a chat rep. Its gives your agents that extra preparatory moments that would help them understand your customers requirements in a single go.
You could also trigger proactive chats on your website in order to enhance customer support experience. Your customer might require your chat reps help all over your website. Conversion support’s proactive chat surely does the job!
G. Change Password – Changing password is just made simple with Conversion support. Click on change password put your new password and its done!