Conversion Support’s pricing structure

Live chat software is quintessential for your website in the current competitive era, period. Instant help, direct answers, easy management, simple to imply customization options are some of the powerful features of live chat software’s. A mile ahead of mazed phone support structure, live chat help is what customer’s prefer these days. At Conversion Support, we understand and value the specifications of the current league of customers. That is why, we have developed Conversion Support that is exclusively inclined towards real time requirements of a business website.

Weather you are an individual, a small team or a sizable enterprise, Our pricing structure is adequate enough to fit for all sort of businesses. We have completely refurbished our pricing plans. So, you do not need to worry about your business sphere to avail Conversion Support.

Please have a look at our pricing groups -

Solo – We completely understand the monetary reservations of our customers. Avail our “Solo” plan for “Free” for 30 days. You would not be charged a dime or asked for your credit card details during this period. However, you will be limited to 100 chats and can avail only 1 chat agent. So go ahead, give it a try, if you are happy and want to continue using our live chat software, explore our other plans and choose the one you want to continue with.

Starters - With around 3000 monthly conversations and space to avail upto 5 agents, this pricing plan is perfect for miniatures or small establishments. Some of the contemplating features are-

  • Now, utilize Proactive chat, an effective way to engage your website visitors with your live chat agents that improves conversions and lead generations.
  • whenever your live chat agents are not available, use Offline Behavior to capture your lead responses or to keep them out of the confusion of your agents status.
  • With Pre-Chat name enabled, your live chat agents will have a better understanding of your customer’s issues which in return increase accuracy and conversions.
  • Co browsing, terminates the possibility of typing errors at customer’s end, as your live chat agent could redirect the customer to the required link.

Small Team – As the name itself clarifies, this plan is adequate for small and evolving businesses. Occupy this plan to have 6000 conversations a month with unlimited concurrent chats (concurrent chats – one agent can take up multiple chats at the same time). Other than the compelling features like Proactive chat and Pre-chat name, this plan has features like -

  • Google Talk, that let’s you receive chat on Gmail chat.
  • With Custom CSS, personalize the CSS code of the live chat window to make it act the way you want.
  • You can utilize Priority tiers in order to categorize your chat agents based on different skill sets.
  • SSL let the visitors chat with your live chat agents even if they are on an encrypted webpage.

Standard – Ideally, the “Standard” plan is for small or medium sized business units. 9,000 conversations a month with 10 agents and unlimited concurrent chats, this plan is a

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great deal for moderate business units. You will be offered Google Analytics to track your website traffic as well, that is a great addition.

Premium / Enterprise – Our “Premium” and “Enterprise” plans offer unlimited number of chats and concurrent chats a month. Addition to this, up to 10 agents under the “Premium plan” and 15 under the “Enterprise plan” can be accumulated. These plans are supreme for medium large or large enterprises which handles a huge customer base and renders vast product lines. Features like API for java script, overflow handling and operator support are also being offered under these plans that are must-have’s for large enterprises.

We have made it more than simple to avail any of these pricing plans for you. Each and every plan is being re-fabricated keeping our customer’s requirements in mind. Compare the features offered under different plans and choose your favorite plan to get started. Have questions? Contact us.

 

 

 

 

 

 

Online Chat Support – A Customer’s Perspective

Being a part of an online chat software project and exposed to its numerous benefits, I, now communicate over chat in preference to phone and email to online businesses.

But, being inclined towards online chat doesn’t mean that I should contemplate myself lucky all the time. At least, the online chat exchange I had the other day with my telecom company, made me envision this. The issue was about some unacknowledged services being updated in my account without any intimation. So, keeping my past online chat experiences in mind, which were mostly satisfactory, I initiated the chat. I got disconnected from the chat the first two times just after the welcome note. In the third attempt, the chat representative turned unresponsive after a considerable amount of pause.

Irritated and getting late for office, I trusted my instincts and again started the chat. Finally, I came across a knowledgeable being who sailed me through all the issues and got me fixed in less than 5 minutes.

I was contented with the services furnished by the last rep. And I gave him suitable recognition in the feedback form. However, when it appeared to evaluate the overall support experience, I gave it a go. The overall experience was just plain “bad”. It took me 45 minutes to get through a rep who could actually help me out. The only reason I tried time and again to get in touch with a representative was because I have been using their services for a long time. Had it been a new retailer website, I would have left the chat and the website, then and there. Because, I have a number of options.

The point is, nowadays, customers need answers. That too, fast.

Three trivial Online Chat tips for support reps

Being a customer myself, this is what me and surely a majority of people expect from an online chat operative:

Your website visitors do not have all the time in the world

Customer expectation - online chat

You need to be lightning fast, when it comes to answering your customer queries. Your website visitors do not have time to “wait” for the reply. They move on and may never return to your website again due to that 30 second response delay. Value your customer’s time. But, it doesn’t mean you become completely robotic in your replies. Maintain the equilibrium.

Be Proactive

Proactive-online chat

It happens at times, when a customer gets disconnected from a chat due to some technical glitches or otherwise. It’s a good practice to ask customers if they had to wait for long before connecting to you? Or was the customer disconnected in the first place. This attitude strengths the trust of your website visitor in the chat rep and business. Additionally, they feel valued.

Request feedbacks

customerfeedback - online chat

It’s not always possible to trouble a customer with a

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live or a social feedback. But, it surely helps. By the end of a business conversation, asking customer to post a small feedback on your Facebook or Google+ pages could work wonders for your business. These feedbacks give a little but important insight of the areas your business need to improvise and also helps you in expanding the user base. However, NEVER force a customer for a feedback. You may get one but not at the cost of the customer.

Conversion Support is one robust online chat software that hardly breaks. Moreover, with a number of powerful and easy to use features, it gives all the power to you.

If you do not have a Conversion Support account yet, don’t wait, try it for FREE here.

To know more about Conversion Support, click here.

You may have questions. Utilize our round the clock support. Call us at 800.220.5390 or drop us a message at support@conversionsupport.com and we shall get back to you at the earliest.

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Three Online Chat Benefits You Shouldn’t Give a Miss to!

 

Online Chat, Why Do You Need It?

Online chat solution is a prerequisite for your website, period. Gone are the days, when phone support and email communications were the only support mediums. When customers had to wait on the phone till they get a representative or wait for at least 24 hours to receive a reply from the email support team. However, these support functions are still in regulation but online chat has entirely changed how the online audiences respond to your website. It extensively improves customer service that eventually increase sales as well.

why do you need online chat - conversion support

So, why you, as a business owner need online chat?

Here is why:

Remove Confusions and Strengthen Customer’s Buying Decisions

fix confused customers - online chat - conversion support

Let’s admit this. It happens at times, when a customer comes to your website through search engines, tries to find what he or she is looking for, gets muddled and make an exit out of frustration and confusion. The clean interface and easy navigation channels in your website seem to be of no use when it occurs.

An online chat software makes sure that your customer doesn’t remain confused. And even if they do at some point, the online chat emerges for their rescue at that very moment. A pop-up window that reads “Is there anything you need help with? I would love to help you out.” turns your confused, unsure website visitor into a probable buyer. An online chat software helps your potential customers in staying out of turmoil and help them make a buying decision.

Accelerate conversions

Accelerate conversion - online chat conversion support

Online shoppers have choices. Plenty of choices. It’s unimaginable for a website visitor to call your support number or dig into your support section to find what they are looking for. They have a universal choice in a state of confusion, that is to turn up to your competitors.

Here, you need a support solution that is quick, easy and moreover “human”. Triggering the online chat help at the right moment could work wonders for your website and business. Your website visitor also feels valuable and remains undistorted.

Reduces Shopping Cart Abandonment

Reduce shopping cart abundances - online chat - conversion support

Today’s shopper is a smart shopper. He may not know where to spend but he definitely knows how to spend. Being on the payment page or witnessing the warning of a possible redirection to a merchant site usually scares your potential buyer. They want to be 100% sure of what they are paying for. If they aren’t sure, they don’t think twice in terminating the probable transaction.

For a business, every single customer is invaluable. Here, online chat solution helps you in bringing back that almost dead deal to life. Trigger the online chat on specific pages after a specified number of seconds or minutes, and your customer receives the chat help pop-up after being on the page for that particular duration. For sure, your customers are interested in buying your product and have come to a stage when they are only a  little unsure of their buying decision. Help them make that decision with an online chat software and reduce shopping cart abandonments.

Conversion Support online chat software helps you in streamlining your business operations, increase conversions that in turn improve sales. It’s easy to install and manage. Moreover, you do not need any special skills to use Conversion Support. It has top notch features like, Proactive chat, Offline lead capture, Pre-chat survey, Real time visitor monitoring, co-browsing, canned responses and so forth. Plugins are available for Joomla and WordPress powered websites as well. What’s more, Conversion Support online chat plugin can also be attached to your Facebook page.

conversion support online chat

Now, support your website visitors with confidence and witness increased sales like never before with Conversion Support online chat software.

To know more about Conversion Support, click here.

Get started with a 30 day trail version, for free, here. Or you can opt for our affordable plans, here.

If you have any questions, don’t pause. We can be reached at 800.220.5390 or drop us a mail at support@conversionsupport.com.

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WordPress update brings new life to your Conversion Support enabled website

WordPress version  3.6.1 released, update NOW!

The new version of WordPress has just released. With the advent of this new version, a number of updates and enhancements have been taking place for Conversion Support online chat. Now, the new version of WordPress enables you to have On-Page chat, Proactive chat and Google Analytic s in your WordPress powered website. In addition to this, it substantially improves the website’s and chat window’s load time.

Let’s have a look at the updated features and enrichment’s of Conversion Support online chat:

Page Speed: The new version of WordPress helps diminishing the overall load time. It lets the Conversion Support online chat code loads faster than before, that directly scales down the load time of the chat window and the website.

Conversion Support online chat page speed

On-Page chat: Earlier, On-page chat wasn’t supported in WordPress. Now, the new version of WordPress facilitates the On-Page chat feature of Conversion Support in your WordPress powered website. If you want to enable On-Page chat instead of Pop-up chat in your WordPress website, follow the steps mentioned in this link.

Conversion Support online chat wordpress on page plugin

Proactive chat: Conversion Support online chat’s Proactive chat feature lets you activate chat window pop-ups after a specified number of seconds in your website. This handy feature wasn’t supported in the previous versions of WordPress. Now, backup your website visitors with confidence and let the chat window do all the talking in your WordPress website. To learn more about this feature, click here.

conversion support online chat proactive chat panel

Google Analytics: Google Analytics is a must have tool for business websites around the globe. It helps you in analyzing your website’s traffic patterns and generates detailed reports. Please note that to use Google Analytics for Conversion Support in your WordPress website, you need to have an active Google Analytics account. To know more about Google Analytics, click here. Also, Google Analytics will only be available to the Standard, Premium or Enterprise customers of Conversion Support. If you want to remain a step ahead of your competitors, upgrade your Conversion Support account, now. Have a look at our affordable plans here.

conversion support online chat google analytics screen

WordPress version 3.6.1 is available for download/upgrade for free. Upgrade to the latest version of WordPress to avail these amazing features.

To know more about the latest version of WordPress, click here.

To upgrade, follow the steps mentioned in this link.

Don’t have a Conversion Support account yet? Get started in less than 30 seconds. Signup for a 30 day free trial from here.

Have questions? We would love to help you out. We are just a mail or call away. Drop us a mail at support@conversionsupport.com or call us at 800.220.5390.

 

Conversion Support’s On-Page Chat Feature Is Live On WordPress Now!

WordPress version 3.6.1 released

Conversion Support online chat substantially supports leading CMS (Content Management System) platforms like WordPress and Joomla. If you use WordPress to manage your website and regulate Conversion Support’s WordPress plugin, believe us, you are in for a treat. WordPress released its new version that now pillars Conversion Support On-page chat feature.

The new version of WordPress terminates the limitation of furnishing only the Pop-up chat in your WordPress managed website. Earlier, Conversion Support’s On-Page chat feature wasn’t supported by WordPress. Now, the 3.6.1 release of WordPress, enables you to accommodate On-Page chat as well. Sounds good, eh? You bet.

The update process is as simple as abc, here you go:

1. Navigate to the WordPress dashboard and click “Please update now” notification and follow subsequent installation instructions. In case you do not see the update notification, navigate to the Dashboard sidebar and click “Updates”.

Dashboard - WordPress - Conversion Support online chat

2. Please take the backup of your database and files before upgrading to the latest version. Once the backup finishes, under “Updates”, click “Update now”.

Update now - WordPress - Conversion Support online chat plugin

3. The new version will be updated instantly.

WordPress version update - Conversion Support WordPress plugin

Welcome to WordPress 3.6.1 - Conversion Support online chat WordPress plugin

4. Please note that you need to have admin rights to initiate the upgrade process or else notify your site administrator about the update.

Admin notification - WordPress - Conversion Support online chat WordPress plugin

5. Login to your Conversion Support account. Navigate to “Settings” and click on “WordPress” plugin at the bottom of the page. Now, copy the chat URL.

Conversion Support chat URL copied - WordPress - Conversion Support online chat WordPress plugin

6. Navigate back to the WordPress dashboard. Click “Settings”, click “Conversion Support” and paste the chat URL in the “Your Conversion Support Chat URL” box and click “Save”. Congratulations, you have successfully updated Conversion Support’s WordPress plugin.

Chat URL - WordPress - Conversion Support online chat WordPress plugin

7. Start taking On-page chats from your website visitors, right away.

conversion support plugin installed.

If you have to update the version manually, follow these steps.

Don’t have the Conversion Support WordPress plugin installed yet? Here you go, string along these steps.

To know more about WordPress versions, click here.

Do not have a Conversion Support account yet? Get started in less than 30 seconds from here.

If you have any questions or suggestions, drop us a message at support@conversionsupport.com and we shall get back to you at the earliest.

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Enable Conversion Support Desktop Notifications In Chrome For Online Chat

Conversion Support’s desktop notification for online chat

These days, “Desktop Notification” comes as an imperative feature in most of the web apps that could show application related notifications on your desktop. What it means is that you no more need to navigate to the necessary app and detect any new, unread notifications.

Conversion Support online chat gives a new context to Desktop Notifications. With Desktop Notifications enabled, you get notifications of the incoming chat messages from your website visitors. You get notifications of new website visitors as well. That too, outside your browser, on your desktop.

It greatly helps when something urgent appears and you need to break apart from your browser for sometime. Now, you will not oversight any important chat notifications when your browser window miniaturizes.

We recommend Google Chrome web browser for Conversion Support online chat for optimal performance.

This is how you enable Desktop Notifications in Google Chrome:

1. Click “Settings” in the Menu.

Click Settings - Chrome Browser - Conversion Support Online Chat

2. Under “Settings”, click on “Show Advanced Settings”.

Show Advanced Settings - Chrome Browser - Conversion Support Online Chat

3. Under “Privacy”, Click on “Content Settings”.

Content Settings - Chrome Browser - Conversion Support Online Chat

4. Under “Notifications”, fill the check box that reads: “Ask me when a site wants to show desktop notifications (recommended)” and click “Done”.

Enabling Notification - Chrome Browser - Conversion Support Online Chat

5. Login to your Conversion Support account. Click “Enable desktop notifications” and click “Allow”.

Enable Desktop Notification - Chrome Browser - Conversion Support Online Chat

6. From now, you will get notifications of a new chat visitor or chat message on your desktop.

Chat Notification - Chrome Browser - Conversion Support Online Chat

New Message Notification - Chrome Browser - Conversion Support Online Chat

 

This is how you disable Desktop Notifications in Google Chrome web browser:

1. Click “Settings” in the menu.

Click Settings - Chrome Browser - Conversion Support Online Chat

2. Click on “Show Advanced Settings”.

Show Advanced Settings - Chrome Browser - Conversion Support Online Chat

3. Under Privacy, click on “Content Settings”.

Content Settings - Chrome Browser - Conversion Support Online Chat

4. Under “Notifications”, click on “Manage Exception” and remove “http://webchat.conversionsupport.com:80” and click “Done”.

Disable Conversion Support Desktop Notification - Chrome Browser - Conversion Support Online Chat

 

Enabling Desktop Notification in Conversion Support online chat recovers an inordinate amount of your time and diminishes the possibility of missing important messages from your website visitors. Now, work on other assignments without overlooking chat notifications, with ease.

You may want to read: Desktop Notifications in Google Chrome.

If you have any questions or suggestions, please drop us a message at support@conversionsupport.com and we shall get back to your at the earliest.

 

 

 

French Language Support, Now Available!

CSfrench

Supporting your customers in their own language has it’s own advantages. When you use the language your customer speaks, it helps to build reputation, trust and greatly improves lead generation and conversions.

We rolled out Spanish language support for Conversion Support a couple of months back. We are delighted to add one more language to our kitty – French!

Apart from English and Spanish, Conversion Support now supports French. If you have support agents in France or want a live chat software in French language, you will love our product.

Here is how to change Conversion Support’s default language to French from English or Spanish.

Login to your Conversion Support account and click the “fr” language icon located at the right top corner of Conversion Support’s web console.

Fr language selection - Conversion Support

The language of the application will change to French, you can again click the “En” link to revert to English and the “Esp” link to revert to Spanish.

Language Changed - Conversion Support

Note: Adding a Canned Response in french is easy. All you need to do is to click the desired response and add it in the current chat.

Please note that when you change the default language to French, it only refurbishes the text of your webpage to French not the entire text of your canned responses. So, the existing responses which are in English language, will remain the same. These responses will not be reformed to French. You will need to add canned responses in french if you want to exercise french responses in chat conversation with your website visitors.

To add a “Canned Response”, login to your Conversion Support account and navigate to “Frequently Used Responses” column. Type your response and press “Enter”. Response will be added in the list. Now, whenever you want to utilize the french response in

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a chat, just click on the response and it will be added to the reply box automatically. Press “Enter” and your french visitor will be replied back in French language.

fur - 1

 

fur - 2

 

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fur - 4

 

Greet as “Salut, comment puis-je vous aider aujourd’hui” (Hi, how may I help you today?).

Got questions? Please write to us at support@conversionsupport.com and we will get back to you.

Add a Live Chat application to your Facebook Page

Social media networks have come a long way from just being the accumulated social network spaces where people could talk, message or post pictures and videos. “Facebook”, the immensely preferred social networking website is approaching 1 billion users. Is this just because people want to connect to each other to post messages, comments or like pictures? No, that is “just” not what it proposes. Yes, substantial offerings of Facebook are inclined towards “social connections” but it has extensively been matured as a “Business marketing” tool. Facebook advances business owners to develop their trades in many ways.

Fabricate your own Facebook page in your own business approach

Facebook let’s you create your own business page. It’s a great opportunity to expand your product/business/brand on Facebook because of it’s users reach. Almost all of your customers are on Facebook and it eminently helps in populating your business notions. Mending your business page on Facebook let’s your customers connect directly to you because people are hooked to Facebook 24 hours a day.

It’s economical and more effective than a luxurious campaign or a TV commercial. In addition to this, Facebook let you utilizes “friends of friends” feature that smoothly let your customer’s Facebook connections to be conversed through your page.

Facebook, Your Business and Providing Support

Unlike any other support function, “live chat software” availability on your Facebook page could work wonders for your business.

Let’s frame a scenario where you have set up a business page with the attributes of selling electronic items on Facebook. Your customers have started visiting your page. One of the lead wants to know your discount benefits on purchasing two MP 3 players. He is not sure if he wants to visit your website for further details or call your toll-free number. At the same time he observes the “chat” icon in your page and clicks on it. He is immediately greeted by your support agent and offered spontaneous help. Your lead has persuaded with this approach, got his issues sorted out and signed out as your “customer” after purchasing your product. This is the power of live chat software on Facebook.

  • Your customer’s do not need to “extract” time to buy your product. They come to Facebook everyday and spend a good amount of time.

  • It’s fast and easy than any other support mediums like traditional phone calls or e-mail.

  • Customers will be accommodated right away. No wait time at all.

  • Helps in effectively populating your products to your customer’s social connections.


Conversion Support’s live chat Facebook application helps you provide support to customers on Facebook. Just add Conversion Support’s application to your Facebook page and you are all set. Here, at Conversion Support we continuously strive on offering you the best of support features and Facebook plugin is one of those powerful offerings.

Here is how to install a live chat application to your Facebook page:

1. Login to your Conversion Support account.

Conversion Support Login Page

2. Navigate to “Settings” and click on the “Facebook” icon at the bottom. Click on “Add Conversion Support to your Facebook fan page”

Add Conversion Support Facebook app

3. Choose the “Facebook page” where you want to install Conversion Support’s live chat software.

Choose your facebook page

4. Once you have chosen your page and clicked on “Add Page Tab”, you will be redirected to your Facebook page and will notice the “Conversion Support” icon available.

 Conversion Support Icon

Availability of this icon on your page means that Conversion Support has been successfully added to your Facebook page and your customer’s are now open to get help from your live chat representatives.

To initiate a chat, all they need to do is hit the “Start chat” button in your Facebook page.

loading chat

Conversion Support’s Facebook live chat app let you effectively activate your brand’s social exposure in no time. Your customers will get a live chat support from your Facebook page while talking to their friends on Facebook. It’s easily attainable, manageable and reflective. This is an easiest way to reach your possible leads and start strengthening your customer base. Haven’t tried our Facebook plugin yet?. Get started from here, we would love to see your feedback’s coming.

Live Chat Software’s -Best regulations

Live chat software significance in current era

Online businesses are just not left being an “Online-24 X 7” businesses only. In current business propositions, your competency solely lies in ethically enticing customers to subscribe to your services or products. To attract your audience and entice them to “do” something on your website, you should have a proactive system that provides them support. Having a Live chat software on your website gives your business that extra edge which let’s you outperform your competitors. According to statistical representations on Eco consultancy, in the US 79% of online shoppers preferred Live chat software support over other forms of support because they were answered immediately on their queries.

Availability of a Live chat software system on your website gives your customer that additional moment of decision making that could work wonders for your online trade. Live chat software is unquestionably effective for any online business, but how to make most out of your live chat software?

Here are some tips to make the most of live chat on your website:

Strictly spread word about your business hours
It’s a fact that most of online businesses follow 24 * 7 * 365 work & support routine due to their global reach and varied audience base, spread across the globe. But, some businesses fail to be available round the clock due to time zones and other overheads. Customer’s who are aligned towards 24 hrs online shopping might not know that your business hours are limited to 16 hrs a day. If you are not following 24 * 7 sale or customer support structure, you have to make it crystal clear to be seen on your website as well as your live chat software window text.

Reason behind this is simple, your customers do not want to be in dilemma on your work schedule. They do not want to witness a live chat software window open on their laptops with a green check mark but unable to receive any replies due to unavailability of an agent. Keep this front of your business simple and straight.

Your team should comprise of insightful visions
Live chat software integration is just about a few clicks away but accommodating chat representatives who are resourceful and fast learners are not as easy as it seems. You  have to make sure that your live chat software support team should be completely equipped with your business and product details, keep a complete FAQ of possible issues, price lists,product return policies and moreover adequate in immediate and neutral acknowledgements.

Your support reps should be able to provide 100% accurate information and that too instant. None of your leads would want to wait for an answer for 5 minutes of a simple question like “What are your discount benefits on purchasing 3 sets?”.

Avoid following “only”scripted replies
Your leads don’t know your chat agents are to be stuffed with live chat software windows. They expect to be replied back with certain amount of empathy. Your live chat software agents must be in a practice of replying customers with little personalization. Mentioning “Did you have to wait long before connecting to me?” or “Your initials are beautiful.” would not take a lot of your agents time but surely let the customer feel valuable. Chat agents should not need to be completely mechanical while talking to customer. Of Course, agents should not bypass grammatical notions but should not need to be completely scripted as well. This adds more value to a communication between your customer and agent and directly impacts your business.

Social Connections are important
Today’s business era is hugely pillared on social networks. Any online business now almost necessarily needs to have a page on Facebook twitter in order to expand their customer base. These indirect social connections hugely helps in evolving a business. Asking your customers to visit your business’s Facebook page to “comment” or “like” isn’t a bad custom till the time its not being overdone by your reps. At the end of the chat, when your rep feels that the customer is being provided with all the information and is somewhat persuaded they can be asked to visit your Facebook or twitter page for comments and if they feel inclined towards your service they could like or follow your business pages. This will help populating your business to your customer’s social circle on a big extent.

Your visibility adds more humanization to your chat
It’s a fact that every technological advancement has it’s own pros and cons. Unlike any other technology trigger, Live chat software integration’s are also being used to add unnecessary value to a dead or bogus business web page. A customer might not judge your active physical presence till the time they don’t get requisite signals. Adding your profile picture or company logo to your live chat software window gives your leads confidence and trust on your presence. Customers would like to know if you are an affixed“Bot” or a real human. This action is surely going to help your reps involve their customers completely.

Conversion support is competent enough on all the business fronts associated with leads and customer handling. With conversion support live chat software integration in your website, a large portion of your lead generation efforts will be reduced to a satisfactory level. With effective features in its design and solid back end connections, Conversion support will let you accomplish your business and customer specific targets with ease.Conversion Support has a very easy to use design with no complicated navigation channels at all. Everything is centralized and available on the same page itself.

A. Installation – Click on the installation option in order to check the code that is available for your acquirement. Just copy and paste the code in your website’s HTML source and you are done!

conversion support live chat software installation window

 

B. Chat Appearance – In chat appearance you will have more than easy options of chat window customization. You could create an “in page chat or a pop-up chat” under “Chat Window type”. You also have an option to create a new chat window for a different website if you have one. Chat icons are also could be chosen from the subsequent option you could either choose an icon from the library or could customize an existing icon. Conversion support completely understands the importance of user discretion when it comes to choosing what you want. You could upload your company’s logo or a picture, you can edit the chat agent, visitor and the reply sources as well. Chat appearance let’s you centrally manage your “Customization” with ease.

Conversion support live chat software appearance

 

C. Manage Users – Under manage users, You could have a look at all your live chat software agents at once, You can add new members, You can make them active or inactive in just a mouse click. All of this can be done under one hood!

conversion support live chat software user management

 

D. Overflow – No doubt, your website will be evolved with time. You will have more customers visiting your website day in and day out. To handle those precious numbers you can use our overflow feature if your existing agents are stuffed with other customers. We could certainly accommodate skillful agents and too with within minutes. It can be disabled any moment in just one single click!

conversion support live chat software overflow handling
E. Agents Online – Will give you a clean composition of your currently logged in and available agents.

F. Lead Capture- Leads count is what most online businesses breath on. Conversion support offers you exactly what you would like to be seen in real time. Your business hours or your agents might not be available during a specific time frame. You would not like to miss your visited leads for sure. Under offline behavior you could either use a hide chat icon at the time frame of your unavailability or could use an offline form in order to collect your customer’s responses.

Its a proven practice to ask users beforehand for what exactly they require before let them dive into the live chat software window with a chat rep. Its gives your agents that extra preparatory moments that would help them understand your customers requirements in a single go.

You could also trigger proactive chats on your website in order to enhance customer support experience. Your customer might require your chat reps help all over your website. Conversion support’s proactive chat surely does the job!

conversion support live chat software lead capture

 

G. Change Password – Changing password is just made simple with Conversion support. Click on change password put your new password and its done!

conversion support live chat software chanding password

Customize Live Chat to Your Needs and Requirements

Real world businesses have undergone tremendous change from their primitive approach to the tech savvy ‘real-time’ online world. Your primary goal as a website is to engage the visitors and provide them the information they are seeking . Direct interaction remains fresh in customers’ mind and they are more likely to remember and feel aligned towards those websites. Conversion Support helps you in being one of them. Not only that, it has different features that you can customize according to your needs and requirements.

Customize Chat Appearance

Conversion Support lets you branding and customizing your live chat window. You can choose the color scheme for your window and fonts, upload your own logo and also change the design whenever you feel so. What’s more, you can even edit the opening line and decide how would you want to greet your customer. The best part is that it hardly takes any effort to do

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so. We have tried hard to ensure that your chat window becomes integral part of your website and does not give an impression that you are using some software to support the live chat.



Manage Overflowing Chats

Are you getting more chats than you can handle? Finding it difficult to manage the chats? You need to just click ‘Enable’ on the radio button. The Conversion Support agents will handle the excess chats that you are unable to answer.
This helps when your website gets outsized with user queries or requests and all your agents are already occupied with serving other customers. Every single customer counts and you would not like to see jam packed waiting chat queues that will surely leave your customer feel dispirited and in signified.

Use offline form when agents are unavailable

You should also be concerned about the extent when agents are unavailable and would not want to lose potential prospects. To address this scenario, we give you an offline form which you can use to hide your chat icon when chat agents are unavailable. A simple greeitng message saying, “Thanks for visiting us. How can we help you?”, can work wonders for your business.

 

Pre-chat survey to know beforehand what your customers are seeking

Pre chat survey is a form which can be used to collect information from your customers before a chat is even initiated. This will give you that extra moment to prepare yourself for the chat and also an opportunity to decide the best skilled agents to handle those situations. .

Proactive Chat

At times, your customers feel lost and are unable to know the next step, especially for businesses where they need to make payments. In such situations, being proactive with live chat really helps a lot. You can set proactive chat to automatically pop up after a specific number of seconds you have decided it to launch. The prompt service will earn you an extra Brownie point. It shows that you are available for the customer needs and help without any delay.

At Conversion support, we know that different business have different needs and goals, hence we believe that you as a business owner should have complete freedom on customizing or branding live chat on your website.