Email Chat Transcripts To Any Email Address

Conversion Support has a very useful “Transcripts” feature which automatically saves chat conversations within your Conversion Support account console. Chat transcripts are particularly useful when you want to refer to old conversations for information that you might have forgotten. Also, you can use to save chat transcripts to know the date and time of a specific chat conversation, refer to old messages for more information and know how a specific chat conversation had happened in the past. This greatly helps in knowing the priorities and needs of the lead, so you can plan the next approach accordingly.

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Apart from reading chat transcripts from your Conversion support account console, did you know that you can email, a chat transcript to any email address, directly from your Conversion Support account?

Here is how to do it:

1. Login to your Conversion Support account.

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2. Navigate to the “Transcripts” tab, select the “Transcript” and click the “Email” button.

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Email chat transcripts to any email address3. You can email the transcript to any email address, not just your own.

Here is how the chat transcript looks in your email inbox:

Notice that, we email the following things along with the entire chat conversation

  • IP address of the visitor
  • Operating system
  • Browsing environment
  • The page chat was initiated.

That’s pretty good volume of information, isn’t it?

If you have any questions, please drop us a line at support@conversionsupport.com

Online Chat Support – A Customer’s Perspective

Being a part of an online chat software project and exposed to its numerous benefits, I, now communicate over chat in preference to phone and email to online businesses.

But, being inclined towards online chat doesn’t mean that I should contemplate myself lucky all the time. At least, the online chat exchange I had the other day with my telecom company, made me envision this. The issue was about some unacknowledged services being updated in my account without any intimation. So, keeping my past online chat experiences in mind, which were mostly satisfactory, I initiated the chat. I got disconnected from the chat the first two times just after the welcome note. In the third attempt, the chat representative turned unresponsive after a considerable amount of pause.

Irritated and getting late for office, I trusted my instincts and again started the chat. Finally, I came across a knowledgeable being who sailed me through all the issues and

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got me fixed in less than 5 minutes.

I was contented with the services furnished by the last rep. And I gave him suitable recognition in the feedback form. However, when it appeared to evaluate the overall support experience, I gave it a go. The overall experience was just plain “bad”. It took me 45 minutes to get through a rep who could actually help me out. The only reason I tried time and again to get in touch with a representative was because I have been using their services for a long time. Had it been a new retailer website, I would have left the chat and the website, then and there. Because, I have a number of options.

The point is, nowadays, customers need answers. That too, fast.

Three trivial Online Chat tips for support reps

Being a customer myself, this is what me and surely a majority of people expect from an online chat operative:

Your website visitors do not have all the time in the world

Customer expectation - online chat

You need to be lightning fast, when it comes to answering your customer queries. Your website visitors do not have time to “wait” for the reply. They move on and may never return to your website again due to that 30 second response delay. Value your customer’s time. But, it doesn’t mean you become completely robotic in your replies. Maintain the equilibrium.

Be Proactive

Proactive-online chat

It happens at times, when a customer gets disconnected from a chat due to some technical glitches or otherwise. It’s a good practice to ask customers if they had to wait for long before connecting to you? Or was the customer disconnected in the first place. This attitude strengths the trust of your website visitor in the chat rep and business. Additionally, they feel valued.

Request feedbacks

customerfeedback - online chat

It’s not always possible to trouble a customer with a

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live or a social feedback. But, it surely helps. By the end of a business conversation, asking customer to post a small feedback on your Facebook or Google+ pages could work wonders for your business. These feedbacks give a little but important insight of the areas your business need to improvise and also helps you in expanding the user base. However, NEVER force a customer for a feedback. You may get one but not at the cost of the customer.

Conversion Support is one robust online chat software that hardly breaks. Moreover, with a number of powerful and easy to use features, it gives all the power to you.

If you do not have a Conversion Support account yet, don’t wait, try it for FREE here.

To know more about Conversion Support, click here.

You may have questions. Utilize our round the clock support. Call us at 800.220.5390 or drop us a message at support@conversionsupport.com and we shall get back to you at the earliest.

Join us on Facebook for latest updates.

 

Three Online Chat Benefits You Shouldn’t Give a Miss to!

Online

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Chat, Why Do You Need It?

Online chat solution is a prerequisite for your website, period. Gone are the days, when phone support and email communications were the only support mediums. When customers had to wait on the phone till they get a representative or wait for at least 24 hours to receive a reply from the email support team. However, these support functions are still in regulation but online chat has entirely changed how the online audiences respond to your website. It extensively improves customer service that eventually increase sales as well.

why do you need online chat - conversion support

So, why you, as a business owner need online chat?

Here is why:

Remove Confusions and Strengthen Customer’s Buying Decisions

fix confused customers - online chat - conversion support

Let’s admit this. It happens at times, when a customer comes to your website through search engines, tries to find what he or she is looking for, gets muddled and make an exit out of frustration and confusion. The clean interface and easy navigation channels in your website seem to be of no use when it occurs.

An online chat software makes sure that your customer doesn’t remain confused. And even if they do at some point, the online chat emerges for their rescue at that very moment. A pop-up window that reads “Is there anything you need help with? I would love to help you out.” turns your confused, unsure website visitor into a probable buyer. An online chat software helps your potential customers in staying out of turmoil and help them make a buying decision.

Accelerate conversions

Accelerate conversion - online chat conversion support

Online shoppers have choices. Plenty of choices. It’s unimaginable for a website visitor to call your support number or dig into your support section to find what they are looking for. They have a universal choice in a state of confusion, that is to turn up to your competitors.

Here, you need a support solution that is quick, easy and moreover “human”. Triggering the online chat help at the right moment could work wonders for your website and business. Your website visitor also feels valuable and remains undistorted.

Reduces Shopping Cart Abandonment

Reduce shopping cart abundances - online chat - conversion support

Today’s shopper is a smart shopper. He may not know where to spend but he definitely knows how to spend. Being on the payment page or witnessing the warning of a possible redirection

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to a merchant site usually scares your potential buyer. They want to be 100% sure of what they are paying for. If they aren’t sure, they don’t think twice in terminating the probable transaction.

For a business, every single customer is invaluable. Here, online chat solution helps you in

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bringing back that almost dead deal to life. Trigger the online chat on specific pages after a specified number of seconds or minutes, and your customer receives

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the chat help pop-up after being on the page for that particular duration. For sure, your customers are interested in buying your product and have come to a stage when they are only a little unsure of their buying decision. Help them make that decision with an online chat software and reduce shopping cart abandonments.

Conversion Support online chat software helps you in streamlining your business operations, increase conversions that in turn improve sales. It’s easy to install and manage. Moreover, you do not need any special skills to use Conversion Support. It has top notch features like, Proactive chat, Offline lead capture, Pre-chat survey, Real time visitor monitoring, co-browsing, canned responses and so forth. Plugins are available for Joomla and WordPress powered websites as well. What’s more, Conversion Support online chat plugin can also be attached to your Facebook page.

conversion support online chat

Now, support your website visitors with confidence and witness increased sales like never before with Conversion Support online chat software.

To know more about Conversion Support, click here.

Get started with a 30 day trail version, for free, here. Or you can opt for our affordable plans, here.

If you have any questions, don’t pause. We can be reached at 800.220.5390 or drop us a mail at support@conversionsupport.com.

Follow us on Facebook

 

 

 

 

 

 

WordPress update brings new life to your Conversion Support enabled website

WordPress version 3.6.1 released, update NOW!

The new version of WordPress has just released. With the advent of this new version, a number of updates and enhancements have been taking place for Conversion Support online chat. Now, the new version of WordPress enables you to have On-Page chat, Proactive chat and Google Analytic s in your WordPress powered website. In addition to this, it substantially improves the website’s and chat window’s load time.

Let’s have a look at the updated features and enrichment’s of Conversion Support online chat:

Page Speed: The new version of WordPress helps diminishing the overall load time. It lets the Conversion Support online chat code loads faster than before, that directly scales down the load time of the chat window and the website.

Conversion Support online chat page speed

On-Page chat: Earlier, On-page chat wasn’t supported in WordPress. Now, the new version of WordPress facilitates the On-Page chat feature of Conversion Support in your WordPress powered website. If you want to enable On-Page chat instead of Pop-up chat in your WordPress website, follow the steps mentioned in this link.

Conversion Support online chat wordpress on page plugin

Proactive chat: Conversion Support online chat’s Proactive chat feature lets you activate chat window pop-ups after a specified number of seconds in your website. This handy feature wasn’t supported in the previous versions

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of WordPress. Now, backup your website visitors with confidence and let the chat window do all the talking in your WordPress website. To learn more about this feature, click here.

conversion support online chat proactive chat panel

Google Analytics: Google Analytics is a must have tool for business websites around the globe. It helps you in analyzing your website’s traffic patterns and generates detailed reports. Please note that to use Google Analytics for Conversion Support in your WordPress website, you need to have an active Google Analytics account. To know

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more about Google Analytics, click here. Also, Google Analytics will only be available to the Standard, Premium or Enterprise customers of Conversion Support. If you want to remain a step ahead of your competitors, upgrade your Conversion Support account, now. Have a look at our affordable plans here.

conversion support online chat google analytics screen

WordPress version 3.6.1 is available for download/upgrade for free. Upgrade to the latest version of WordPress to avail these amazing features.

To know more about the latest version of WordPress, click here.

To upgrade, follow the steps mentioned in this link.

Don’t have a Conversion Support account yet? Get started in less than 30 seconds. Signup for a 30 day free trial from here.

Have questions? We would love to help you out. We are just a mail or call away. Drop us a mail at support@conversionsupport.com or call us at 800.220.5390.

 

Conversion Support’s On-Page Chat Feature Is Live On WordPress Now!

WordPress version 3.6.1 released

Conversion Support online chat substantially supports leading CMS (Content Management System) platforms like WordPress and Joomla. If you use WordPress to manage your website and regulate Conversion Support’s WordPress plugin, believe us, you

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are in for a treat. WordPress released its new version that now pillars Conversion Support On-page chat feature.

The new version of WordPress terminates the limitation of furnishing only the Pop-up chat in your WordPress managed website. Earlier, Conversion Support’s On-Page chat feature wasn’t supported by WordPress. Now, the 3.6.1 release of WordPress, enables you to accommodate On-Page chat as well. Sounds good, eh? You bet.

The update process is as simple as abc, here you go:

1. Navigate to the WordPress dashboard and click “Please update now” notification and follow subsequent installation instructions. In case you do not see the update notification, navigate to the Dashboard sidebar and click “Updates”.

Dashboard - WordPress - Conversion Support online chat

2. Please take the backup of your database and files before upgrading to the latest version. Once the backup finishes, under “Updates”, click “Update now”.

Update now - WordPress - Conversion Support online chat plugin

3. The new version will be updated instantly.

WordPress version update - Conversion Support WordPress plugin

Welcome to WordPress 3.6.1 - Conversion Support online chat WordPress plugin

4. Please note that you need to have admin rights to initiate the upgrade process or else notify your site administrator about the update.

Admin notification - WordPress - Conversion Support online chat WordPress plugin

5. Login to your Conversion Support account. Navigate to “Settings” and click on “WordPress” plugin at the bottom of the page. Now, copy the chat URL.

Conversion Support chat URL copied - WordPress - Conversion Support online chat WordPress plugin

6. Navigate back to the WordPress dashboard. Click “Settings”, click “Conversion Support” and paste the chat URL in the “Your Conversion Support Chat URL” box and click “Save”. Congratulations, you have successfully updated Conversion Support’s WordPress plugin.

Chat URL - WordPress - Conversion Support online chat WordPress plugin

7. Start taking On-page chats from your website visitors, right away.

conversion support plugin installed.

If you have to update the version manually, follow these steps.

Don’t have the Conversion Support WordPress plugin installed yet? Here you go, string along these steps.

To know more about WordPress versions, click here.

Do not have a Conversion Support account yet? Get started in less than 30 seconds from here.

If you have any questions or suggestions, drop us a message at support@conversionsupport.com and we shall get back to you at the earliest.

Follow us on Facebook.

Enable Conversion Support Desktop Notifications In Chrome For Online Chat

Conversion Support’s desktop notification for online chat

These days, “Desktop Notification” comes as an imperative feature in most of the web apps that could show application related notifications on your desktop. What it means is that you no more need to navigate to the necessary app and detect any new, unread notifications.

Conversion Support online chat gives a new context to Desktop Notifications. With Desktop Notifications enabled, you get notifications of the incoming chat messages from your website

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visitors. You get notifications of new website visitors as well. That too, outside

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your browser, on your desktop.

It greatly helps when something urgent appears and you need to break apart from your browser for sometime. Now, you will not oversight any important chat notifications when your browser window miniaturizes.

We recommend Google Chrome

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web browser for Conversion Support online chat for optimal performance.

This is how you enable Desktop Notifications in Google Chrome:

1. Click “Settings” in the Menu.

Click Settings - Chrome Browser - Conversion Support Online Chat

2. Under “Settings”, click on “Show Advanced Settings”.

Show Advanced Settings - Chrome Browser - Conversion Support Online Chat

3. Under “Privacy”, Click on “Content Settings”.

Content Settings - Chrome Browser - Conversion Support Online Chat

4. Under “Notifications”, fill the check box that reads: “Ask me when a site wants to show desktop notifications (recommended)” and click “Done”.

Enabling Notification - Chrome Browser - Conversion Support Online Chat

5. Login to your Conversion Support account. Click “Enable desktop notifications” and click “Allow”.

Enable Desktop Notification - Chrome Browser - Conversion Support Online Chat

6. From now, you will get notifications of a new chat visitor or chat message on your desktop.

Chat Notification - Chrome Browser - Conversion Support Online Chat

New Message Notification - Chrome Browser - Conversion Support Online Chat

 

This is how you disable Desktop Notifications in Google Chrome web browser:

1. Click “Settings” in the menu.

Click Settings - Chrome Browser - Conversion Support Online Chat

2. Click on “Show Advanced Settings”.

Show Advanced Settings - Chrome Browser - Conversion Support Online Chat

3. Under Privacy, click on “Content Settings”.

Content Settings - Chrome Browser - Conversion Support Online Chat

4. Under “Notifications”, click on “Manage Exception” and remove “http://webchat.conversionsupport.com:80” and click “Done”.

Disable Conversion Support Desktop Notification - Chrome Browser - Conversion Support Online Chat

 

Enabling Desktop Notification in Conversion Support online chat recovers an inordinate amount of your time and diminishes the possibility of missing important messages from your website visitors. Now, work on other assignments without overlooking chat notifications, with ease.

You may want to read: Desktop Notifications in Google Chrome.

If you have any questions or suggestions, please drop us a message at support@conversionsupport.com and we shall get back to your at the earliest.

 

 

 

French Language Support, Now Available!

CSfrench

Supporting your customers in their own language has it’s own advantages. When you use the language

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your customer speaks, it helps to build reputation, trust and greatly improves lead generation and conversions.

We rolled out Spanish language support for Conversion Support a couple of months back. We are delighted to add one more language to our kitty – French!

Apart from English and Spanish, Conversion Support now supports French. If you have support agents in France or want a live chat software in French language, you will love our product.

Here is how to change Conversion Support’s default language to French from English or Spanish.

Login to your Conversion Support account and click the “fr” language icon located at the right top corner of Conversion Support’s web console.

Fr language selection - Conversion Support

The language of the application will change to French, you can again click the “En” link to revert to English and the “Esp” link to revert to Spanish.

Language Changed - Conversion Support

Note: Adding a Canned Response in french is easy. All you need to do is to click the desired response and add it in the current chat.

Please note that when you change the default language to French, it only refurbishes the text of your webpage to French not the entire text of your canned responses. So, the existing responses which are in English language, will remain the same. These responses will not be reformed to French. You will need to add canned responses in french if you want to exercise french responses in chat conversation with your website visitors.

To add a “Canned Response”, login to your Conversion Support account and navigate to “Frequently Used Responses” column. Type your response and press “Enter”. Response will be added in the list. Now, whenever you want to utilize the french response in

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a chat, just click on the response and it will be added to the reply box automatically. Press “Enter” and your french visitor will be replied back in French language.

fur - 1

 

fur - 2

 

fur - 3

 

fur - 4

 

Greet as “Salut, comment puis-je vous aider aujourd’hui” (Hi, how may I help you today?).

Got questions? Please write to us at support@conversionsupport.com and we will get back to you.

Add a Live Chat application to your Facebook Page

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They come to Facebook everyday and spend a good amount of time

  • It’s fast and easy than any other support mediums like traditional phone calls or e-mail

  • Customers will be accommodated right away

    No wait time at all

  • Helps in effectively populating your products to your customer’s social connections

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    strive on offering you the best of support features and Facebook plugin is one of those powerful offerings

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